Customer Service

The Customer Speaks: Why Surveys are Important

Customer Service, Rental
June 11, 2015

Oh joy, yet another customer satisfaction survey email in your Inbox. I mean, who has the time for all those, right? Well, perhaps if you knew a bit more about the role that these surveys actually play, you may be more willing to make the time. Tr...

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NEW Special Report helps Keep Businesses Moving during the Truck Driver Shortage

Automotive, Consumer Goods, Customer Service, Deliver on-time, Healthcare
March 12, 2015

The driver shortage in the trucking industry isn't a trend; it’s the new normal. Nearly 80 percent of consumer goods in North America are delivered by trucks, but the American Trucking Association (ATA) estimates the industry is short 30,000 profes...

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Make your transportation network and your supply chain more nimble

Customer Service, Deliver on-time, Supply Chain, Transportation Management
April 8, 2014

Want to improve customer service and on-time delivery? It goes without saying that keeping your customers satisfied is the key to keeping your business running smoothly. And there are two keys to keeping customers satisfied - providing excellent c...

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